Condizioni

Reservation confirmation

  • Reservations made on our website are subject to confirmation. This confirmation is sent to the email address provided by the customer at the time of the request.
  • The car models shown on our website are intended to serve as examples and may be exchanged for others with similar characteristics. We never guarantee a brand, colour, model or type of fuel.
  • There is no charge for changes and cancellations.
  • It is possible to return the car outside office hours, subject to prior authorization. The renter is responsible for the vehicle at all times, even when it is returned outside these hours.
  • Cars can not be taken out of the island for any reason.
  • No refunds are made once rental has started.
  • Maximum rental duration by booking 30 days.

Driver age

  • Drivers must be at least 21 years old and have held a driving licence for at least one year.
  • For special groups, the minimum age is 25 years old, with four years as a licence holder.
  • Drivers under the age of 25 are charged a one-time young driver fee of €25 per rental. This fee is charged only once for the duration of the contract.

What does the price include

  • Unlimited mileage (UM)
  • VAT
  • Compulsory civil unlimited liability insurance and local taxes
  • Comprehensive insurance with excess, these are detailed below: 

Excess

  • Groups B-C1-C2 = 800,00 VAT INCLUDED (by car)
  • Groups D1-D2 = 875,00 VAT INCLUDED (by car)
  • Groups R1-R2 = 1168,00 VAT INCLUDED (by car)
  • Group G = 800,00 VAT INCLUDED (by car)
  • Groups Z = 1450,00 VAT INLCUDED (by car)

Optional Insurances

  • If you want to enjoy a worry-free stay on Menorca, we recommend full coverage (SCDW). For just €16.95 a day, this includes SRC and wheels, glass, mirrors, wet or lost keys, underside of the car, running boards, wrong refuelling and clutch damage.

Under no circumstances the below is included

  • Reckless driving or driving under the influence of alcohol or other drugs
  • Traffic Fines
  • You can reduce your liability to “0” excess by taking SCDW insurance. Customers who do not take any insurance are required to leave a deposit by credit card (only Visa and Mastercard accepted) for the total amount of the excess.

Method of payment

  • Payment is by credit card. Credit card has to be from the main driver.
  • Only VISA and MASTERCARD are accepted.
  • We can accept payment by debit card, Visa Electron and in cash if you take out SCDW coverage.
  • We can accept credit card from another person in the party. Management free €10.00 per rental.

Cancellations, "No Shows" and changes in reserve

Cancellations: Reservations initially paid in full

If you cancel your reservation with a minimum of 24 hours before the rental start date, we will refund the full amount paid.
If you cancel your reservation less than 24 hours notice, we will refund the amount paid less the equivalent of 1 day rental cost.
If the length of your rental is less than one day, we will not charge you an additional fee, but neither will make a refund of any kind.
Failure to remove the vehicle on the agreed date and time, and / or can not provide us with the necessary documentation, and / or do not have a credit card with sufficient funds, we reserve the right not to deliver the vehicle. If that is the case:
We pledge to return the amount paid minus the cost equivalent to 2 day rental
no Show
It is considered "no show" when:

To cancel the reservation but not inform us before the start date of hire, or do not remove the vehicle on the agreed date and time, or
You can not provide the necessary documentation to remove the vehicle, or you do not have a credit card with sufficient funds name of the principal driver.
In these cases the equivalent of 2 days rental cost will be charged.

We reserve the right not to deliver the vehicle to a customer if it does not reach the time set on your reservation, despite possessing all the necessary documentation and a credit card with sufficient funds to leave the security deposit. In such case, unless the booking has been canceled previously customer you will be charged the equivalent of 2 days rental cost.

Modify reservation
You can modify your reservation online, completely free of charge, at any time before the start of the rental. If you want to change any aspect that may affect the rental price (for example, the place of collection / return, the type of vehicle or the length of rental), you will be charged according to the published price, which may be different from that initially paid .
We recommend that you contact by telephone whether to collect your car in less than 48 hours and want to change your reservation.
Important: our prices are based taking into account the date and time of pickup and return established in the reservation. If you return the vehicle before or removed later than the scheduled time, we will not make any refund for the portion of the unused hours.

Delivery (pick-up)

  • In the airport car park will be waiting for our shuttle bus that will take them to our offices. This service is permanent so there are hardly any waiting times.
  • The courtesy bus schedule is 07: 00h to 22: 00h.
  • We do deliveries out of time always that the customer provides the flight number.
  • Collected and returns between the 7hs- 22.00hs  is considered out of time, applying a charge of € 35.00 for this service.
  • Deliveries in the Port of Mahon and / or at the port of Ciutadella are only made for passengers arriving by boat regular line. This service has a cost of 35.00 €. Customer mobile phone is necessary.

Return (drop-off)

To return the car, customers will only have to park the car outside our offices where they will pick up the Shuttle service to the airport.

  • The vehicle must be returned to the same office where it was picked up by the time agreed upon in the contract.
  • We allow a grace period of 59 minutes. After this time, you will be charged for an extra day.
  • Vehicles may be returned to a different office from where they were picked up for a € 50 surcharge. 
  • No refunds are made once rental has started.

Fuel Policy 

  • Our prices do not include fuel.
  • The cars are delivered FULL of fuel and you will be charged the amount of the deposit. Upon returning the vehicle if it's returned FULL will be refunded the amount charged, if the car is not returned FULL you will be refunded the amount of FUEL left in the car.
  • Please note that due to logistical reasons, fuel prices can be higher that of the petrol station.

Extra Services

  • Baby seat, booster seat: € 6 each/day, maximum of € 50/rental.
  • Outside office hours charge: € 35.00 (VAT included), just to the airport from 10:00 p.m.
  • Additionals drivers: € 5/day, maximum of € 50/driver.
  • Drop Off (one way) €50.00 (VAT included)
  • Delivery service to hotels and harbours: € 35 (pick-up and return)
  • Additional insurance full cover (SCDW) including (SRC): € 16,95./day maximum 156€. 
  • Young Driver: € 25.00/rental (under 25, over 21)
  • Damage Management: €50
  • Traffic Fine Management: €25.  This fee will be charged if you receive a traffic ticket during your rental, such as speeding or parking tickets. Please note that this fee does not pay the fine
  • We can accept credit card from another person in the party. Management free €10.00 per rental.

Reservation confirmation

  • Reservations made on our website are subject to confirmation. This confirmation is sent to the email address provided by the customer at the time of the request.
  • The car models shown on our website are intended to serve as examples and may be exchanged for others with similar characteristics. We never guarantee a brand, colour, model or type of fuel.
  • There is no charge for changes and cancellations.
  • It is possible to return the car outside office hours, subject to prior authorization. The renter is responsible for the vehicle at all times, even when it is returned outside these hours.
  • Cars can not be taken out of the island for any reason.
  • No refunds are made once rental has started.
  • Maximum rental duration by booking 30 days.

Driver age

  • Drivers must be at least 21 years old and have held a driving licence for at least one year.
  • For special groups, the minimum age is 25 years old, with four years as a licence holder.
  • Drivers under the age of 25 are charged a one-time young driver fee of €25 per rental. This fee is charged only once for the duration of the contract.

What does the price include

  • Unlimited mileage (UM)
  • VAT
  • Quick pick up service at the airport
  • Quick collection service at the airport
  • Fully comprehensive insurance (SCDW): Reduce your liability to “0” excess. Covering damage to the bodywork,included are wheels, glass, mirrors, wet or lost keys, underside of the car, running boards, wrong refuelling and clutch damage.
  • Fuel policy  = FULL- FULL
  • Additional driver free
  • Hassle free

Under no circumstances the below is included

  • Reckless driving or driving under the influence of alcohol or other drugs
  • Traffic Fines

Method of payment

  • Payment is by credit or debit card.Only VISA and MASTERCARD are accepted.

Cancellations, "No Shows" and changes in reserve

Cancellations: Reservations initially paid in full

If you cancel your reservation with a minimum of 24 hours before the rental start date, we will refund the full amount paid.
If you cancel your reservation less than 24 hours notice, we will refund the amount paid less the equivalent of 1 day rental cost.
If the length of your rental is less than one day, we will not charge you an additional fee, but neither will make a refund of any kind.
Failure to remove the vehicle on the agreed date and time, and / or can not provide us with the necessary documentation, and / or do not have a credit card with sufficient funds, we reserve the right not to deliver the vehicle. If that is the case:
We pledge to return the amount paid minus the cost equivalent to 2 day rental
no Show
It is considered "no show" when:

To cancel the reservation but not inform us before the start date of hire, or do not remove the vehicle on the agreed date and time, or
You can not provide the necessary documentation to remove the vehicle, or you do not have a credit card with sufficient funds name of the principal driver.
In these cases the equivalent of 2 days rental cost will be charged.

We reserve the right not to deliver the vehicle to a customer if it does not reach the time set on your reservation, despite possessing all the necessary documentation and a credit card with sufficient funds to leave the security deposit. In such case, unless the booking has been canceled previously customer you will be charged the equivalent of 2 days rental cost.

Modify reservation
You can modify your reservation online, completely free of charge, at any time before the start of the rental. If you want to change any aspect that may affect the rental price (for example, the place of collection / return, the type of vehicle or the length of rental), you will be charged according to the published price, which may be different from that initially paid .
We recommend that you contact by telephone whether to collect your car in less than 48 hours and want to change your reservation.
Important: our prices are based taking into account the date and time of pickup and return established in the reservation. If you return the vehicle before or removed later than the scheduled time, we will not make any refund for the portion of the unused hours.

Delivery (pick-up)

  • Staff from OWNERSCARS will be waiting for the customer at the arrivals hall, customer will be addressed to the parking area (50 meters away) where another staff from Ownerscars will be waiting for them.
  • Ownerscars staff will have the rental agreement ready and customer will only have to sign. We will also provide the customer with the parking ticket and key of the car. Parking cost will be covered by Ownerscars, customers have 20 minutes to leave the car park
  • Hours for the Menorca Airport service are 7.00 a.m.-10.00 p.m. Car pick-up and collection after 10.00 p.m.is considered outside office hours and a €35 fee will be charged for this service.
  • Pick-up at the ferry station at Mahon harbour Port of Mahón and/or Ciutadella harbour is only available for passengers arriving by ship. The fee for this service is €35. In these instances, we need the customer's mobile phone.

Return (drop-off)

  • The customer just have to return the car in the same car park where they picked up it. A staff from Ownerscars will be waiting for them to collect the car. As customers have to bring back the car full they will just have to give us the key & go.
  • The vehicle must be returned to the same office where it was picked up by the time agreed upon in the contract.
  • We allow a grace period of 59 minutes. After this time, you will be charged for an extra day.
  • Vehicles may be returned to a different office from where they were picked up for a € 50 surcharge. 
  • No refunds are made once rental has started.

Fuel Policy 

  • Our prices do not include fuel.
  • The cars are delivered FULL of fuel and you will be charged the amount of the deposit. Upon returning the vehicle if it's returned FULL will be refunded the amount charged, if the car is not returned FULL you will be refunded the amount of FUEL left in the car.
  • Please note that due to logistical reasons, fuel prices can be higher that of the petrol station.

Extra Services

  • Baby seat, booster seat: € 6 each/day, maximum of € 50/rental.
  • Outside office hours charge: € 35.00 (VAT included), just to the airport from 10:00 p.m.
  • Drop Off (one way) €50.00 (VAT included)
  • Delivery service to hotels and harbours: € 35 (pick-up and return)
  • Young Driver: € 25.00/rental (under 25, over 21)
  • Damage Management: €50
  • Traffic Fine Management: €25.  This fee will be charged if you receive a traffic ticket during your rental, such as speeding or parking tickets. Please note that this fee does not pay the fine
  • We can accept credit card from another person in the party. Management free €10.00 per rental.